Office of Human Resources

KnovaSolutions Health Information Service

Brandeis University has partnered with KnovaSolutions a confidential and voluntary health service provided by an independent team of nurse clinicians, pharmacists, diabetic educators, and medical research librarians.

Your KnovaSolutions team dedicates the time and has the expertise to answer questions about:

  • Health care and treatment options
  • Medical care decisions
  • Medication
  • Work-life balance

Your nurse is available by telephone, email and mobile app and can answer both major and minor health questions.

Working with Harvard Pilgrim Health Care, KnovaSolutions can identify participants through claims data that may indicate the presence of significant health challenges. KnovaSolutions will then reach out to eligible participants via letters and/or phone calls to explain the services they offer and to answer any questions.

This is a completely voluntary service and is intended to help individuals to better understand and manage their medical care, treatments, and medications. The services are provided by a team of health care professionals, including a nurse and a pharmacist. They provide education that can enable members to better communicate with their providers - information about the risks and benefits associated with multiple providers, tests, procedures, and medications. These services are intended to enhance, not replace, the patient-doctor relationship.

Please be assured that this service is completely confidential and no personal health data, nor names, will ever be shared with Brandeis. All such data is maintained in accordance with strict HIPAA privacy standards.

We believe KnovaSolutions can be beneficial to our employees and/or dependents who have serious health issues, and we encourage anyone who is contacted by them to have a discussion in order to see if their services might be helpful. Again, these services are voluntary and can be discontinued at any time.

If you have questions about how to live a healthier lifestyle, you can call 1.800.355.0885 and your team can provide advice and suggest resources to help. Visit the KnovaSolutions website to learn more.